Key Account Manager (Senior) CDI

Data-centric & Client-centric, Fitizzy is a young and innovative company whose objectives are to improve the online and in-store shopping experience in the fashion sector, and to help companies in this market to better know their customers.

Our ambition is to remain a key player in the clothing market by developing our products and services in line with the needs of our customers and prospects, in France and internationally. To achieve these goals we must continue to grow our team. That’s why we are looking for talented people who want to get involved in this acceleration!

Responsible for the daily monitoring of your customer portfolio, you will be involved in the creation of the Customer Center, as well as the spokesperson for internal customers:

Missions

  • Deploy projects within the validated deadlines with the customers with a rate higher than 95%
  • To accompany the customers and be force of proposals to reach their objectives fixed with our products and services
  • Establish a relationship of trust and loyalty with customers
  • Renew 90% of portfolio contracts and collect the necessary information to upsell the sales team
  • Structure, recruit and lead the Customer Success cluster team
  • Provide monthly activity and performance reports of the KPIs desired by the client

Profile

  • Organized and able to prioritize, rigorous, flexible and agile
  • Listening, proactive, teamwork
  • Analytical capacity, demanding
  • Communicating, persuasive, Keep calm under pressure
  • 5 years of experience in sales and customer care
  • Good knowledge of digital / ecommerce / retail
  • Irreproachable customer support level

Further information

  • City: Marseille
  • Type: CDI
  • Required level: Senior
  • Start date: February 2019
  • Compensation according to profile

If you are interested, send us your application to: jobs@fitizzy.com